At Catalyx, we specialize in **bridging the gap** between businesses and their IT service providers.
At Catalyx, we specialize in **bridging the gap** between businesses and their IT service providers.
Working Experience
To be the catalyst that elevates IT’s strategic value – transforming inefficiencies into opportunities, costs into savings, and operational challenges into business breakthroughs.
To be your trusted, independent partner, bridging the gap between your business and its service providers. We empower organizations to transform IT operations, standardize technology, and foster a culture of continuous service improvement. Through an unbiased, third-party perspective, we help both businesses and their providers uncover opportunities, reduce inefficiencies, and deliver measurable value that drives long-term success.
Why do so many IT dashboards glow green while business leaders see red?
That frustration is what inspired us to build CATALYX. Enterprises don’t need more reports—they need measurable results.
After two decades supporting multi-billion-dollar enterprises, we saw the same recurring pattern:
We call it the “Watermelon Effect”—green on the outside, red at the core.
CATALYX was founded to change that. Our C.A.T.A.L.Y.X. Framework, built on ITIL best practices, is designed to cut through the noise, align IT delivery with business objectives, and hold service providers truly accountable.
We don’t replace your providers—we work alongside them as your independent consultant, ensuring alignment, optimization, and outcomes you can measure.
The result? ✅ Clarity where there was confusion. ✅ Accountability where there was noise. ✅ Business value where there was wasted spend.
That’s the CATALYX Advantage: independent, outcome-driven, and built to transform IT from a cost center into a growth engine.
So the real question is—how green is your watermelon?
Founder & Managing Director, CATALYX
After two decades shaping global IT strategies and delivering critical outcomes for multi-billion dollar enterprises, I saw the same story everywhere: vendors pointing fingers, leaders frustrated by a lack of clarity, and investments that failed to deliver real business value.
That’s why I founded CATALYX—to be a partner that delivers clarity where there is confusion, accountability where there is noise, and real outcomes where there have been only promises.
We are not here to sell more tools or add complexity. We are here to make IT work the way it should: simple, transparent, and focused on delivering measurable value.
This is the promise of CATALYX—and I look forward to leading this journey with you.
We are 100% focused on your outcomes, not vendor sales or software commissions. Our only agenda is your success, and our mission is to help you achieve it.
With over 20 years of firsthand experience, we manage complex IT operations and multi-vendor ecosystems across four continents.
Our C.A.T.A.L.Y.X. methodology, built from real-world experience, is aligned with ITIL 4.0 practices for a robust and reliable approach.
We deliver tangible improvements in cost efficiency, incident reduction, and service maturity, ensuring your operations remain highly reliable.
Our framework eliminates guesswork, providing clarity and predictability from assessment through to sustainable transformation.
We align internal and external teams under a unified strategy, fostering collaboration and success through clear communication and objectives
We bridge the gap between green operational dashboards and red business sentiment so that metrics truly reflect business reality and customer satisfaction.
“ I worked with Anish on several projects at South32, including the implementation of a Document Management System, and collaborated with him on business analysis for a few initiatives. Anish’s ability to drive delivery, manage vendors, and align technology with business needs was impressive. He is collaborative, approachable, and highly effective in achieving outcomes. ”
“ I have had the pleasure of working with Anish across multiple projects, including video conferencing standardisation and initiatives with Orange to strengthen accountability and review of network infrastructure for improved voice and video performance. Anish brings a strong combination of technical knowledge and strategic thinking, ensuring outcomes that drive real business value. He is approachable, collaborative, and consistently positive, which makes working with him both productive and inspiring. I highly recommend Anish for his expertise and leadership. ”
“ I had the pleasure of working with Anish when he was Technology Manager and I was Supply Specialist. We collaborated on contract documents, vendor management, RFQs, and amendments. Anish’s strategic approach and attention to detail ensured smooth negotiations and successful outcomes. I highly recommend him for his professionalism and expertise ”
“ I had the pleasure of working with Anish during my time at South32. He consistently demonstrated proactive leadership, ensuring that issues were addressed quickly and effectively. One example that stands out was the uplift of the ServiceNow Security Risk Assessment (SRA) catalog form, where Anish engaged the right vendor with the necessary expertise to significantly improve both functionality and user experience. Beyond his technical leadership, Anish was a highly supportive leader, fostering collaboration and encouraging growth across the team. His ability to balance strategic vision with practical delivery made a real difference in our IT transformation and service management initiatives. ”
“ I had the privilege of working with Anish on the Fiona Stanley Hospital project with BT/Serco, where he led the End User Computing platform. His technical expertise in End User Computing, SCCM, and Virtualization is exceptional. Additionally, I had the opportunity to collaborate with him during my time at Dell and more recently with BEX. Anish’s ability to engage effectively at the business management level, particularly in vendor and people management, truly sets him apart. His leadership and technical expertise make him a valuable asset to any team. I highly recommend Anish for his outstanding technical skills and exemplary leadership. ”
“ I worked with Anish while he was responsible for managing large engagements with his organisation. He was always happy to provide constructive feedback to ensure service quality improved, and rigorous in holding our team to account for their responsibilities. I found him to be a calm operator and commercially aware service lead. ”
“ I had the pleasure of working directly with Anish on the global rollout of the Webex and Video Conferencing standards at a global mining organisation, where he demonstrated strong leadership in managing the technical aspects of the projects and associated organisational changes. Anish was also able to successfully align people and processes to deliver seamless user adoption on these projects. His collaborative approach and focus on ensuring clear communication at all times are just some of his delivery methods which are essential in driving successful outcomes. ”
“ I had the pleasure of working with Anish across multiple projects and engagements, where he consistently demonstrated a strong mix of technical expertise, strategic thinking, and commercial awareness. He is collaborative, approachable, and rigorous in driving delivery—whether managing vendors, aligning technology with business needs, or ensuring service quality and accountability. Anish’s professionalism, positive attitude, and ability to deliver real business value make him an outstanding leader and a trusted partner. ”
“ I am delighted to share my testimonial for Anish Ved, with whom I had the pleasure of working with for a decade. Over the years, Anish has consistently demonstrated an exceptional passion for Service Management, and his capability to bridge the gap between vendors and business has led to success for both the business and our Vendors. Anish's was always committed to operational improvement and optimization, he continuously sought ways to enhance efficiency and streamline processes, which resulted in positive impacts on team's and organizational performance. While Anish has a great tactical and operational skill set, he also has the ability to think strategically and problem-solving out of the box. His leadership fostering a culture of continuous improvement within the team. As a leader, Anish was nothing short of exemplary. He inspired and motivated his team, always leading by example and ensuring that everyone felt valued and supported. His ability to communicate effectively and build strong relationships with both internal and external stakeholders was instrumental in achieving our collective goals. Anish Ved's dedication, leadership, and expertise in Service Management have made a lasting impression on all of us who had the privilege of working with him. I am confident that his future endeavors will be met with the same success and admiration that he has earned throughout his career. Amy Dix ”
“ My collaboration with Anish was a truly transformative experience. As I was the incharge of technology for Singapore and London offices, I always knew my local environment, but Anish helped me become a far more well-rounded professional. He was a true mentor and a great leader, guiding me in critical areas like Service Management, Infrastructure, End User Computing, and the broader ServiceNow space. His technical knowledge across the board is truly impressive. I'll never forget the way he handled a series of critical incidents. He managed everything flawlessly, from setting user expectations and handling vendors to getting the right communications out. Anish didn't just tell me what to do—he coached me through it, which gave me the confidence and practical experience to handle any challenge that comes my way. I'm incredibly grateful for his guidance. Christian Alejo, Auckland, New Zealand ”
“ Working with Anish was a truly inspiring experience. As the Service Integration Manager for the Johannesburg office, I was entrusted with overseeing all client-facing end-user services on his behalf including Field Services, the Service Desk, and ITSM. What made this role so meaningful was Anish’s unwavering commitment to bridging the gap between business needs and service delivery. Anish is a leader who operates with a deep sense of purpose. His reputation for customer centricity is well-earned, but what truly set him apart was his ability to translate that mindset into action. He didn’t just review the fortnightly and monthly service reports I provided, he engaged with them, always asking how we could improve the real-world experience for end users. His empathy and compassion were evident in every decision. He consistently challenged us to think beyond metrics and SLAs, focusing instead on service quality that genuinely mattered to the people we supported. Anish’s leadership taught me that true service excellence comes from understanding the human impact of our work. It was a privilege to collaborate with someone so purpose-driven. Anish doesn’t just lead, he connects, inspires, and elevates. Working with him redefined my understanding of what it means to make a difference in service integration. Sam Paige, Service Integration Manager at Business Connexion, Johannesburg, South Africa ”
“ As a strategic partner, I had the privilege of collaborating closely with Anish throughout South32's ambitious global video conferencing standardization program, which spanned 25 diverse locations, including both corporate offices and operational sites. Leading a project of this magnitude presented significant challenges, yet Anish's unwavering passion and clear vision from the very beginning were instrumental in navigating these complexities. His exceptional ability to align and engage multiple stakeholders across regions ensured cohesive progress and buy-in at every stage. Over the course of the two-year delivery timeline, Anish maintained a strong partnership with Cisco and our ecosystem of partners, working diligently to implement the most effective and tailored solutions. Beyond the initial rollout, he demonstrated a commitment to continuous improvement by driving user training initiatives and encouraging feature adoption, which significantly enhanced the overall service experience. His steadfast leadership, persistence, and collaborative approach were pivotal factors that contributed to the successful execution and lasting impact of this global initiative. Shiv Manikandan ”
“ I’ve worked with Anish for over five years on a number of projects, including the global Video Conferencing Standardisation and the New Office Setup. When COVID hit, our video conferencing setup was a real challenge, but Anish stepped in and led the work to completely turn it around. Over time, he managed to standardise more than 200 rooms globally and lift the service to almost 99% uptime, which was a huge improvement for the business. He also came up with practical improvements like a feedback solution and was closely involved in shaping the end-user requirements for our new office technology. Anish is someone who combines strong technical skills with the ability to engage people and get things done—I’d happily recommend him. - Matthew Chew ”
“ Working with Anish was a truly collaborative experience. He consistently acted as a trusted partner, aligning priorities and shaping strategies that balanced immediate delivery with long-term goals. His ability to bridge perspectives turned service discussions into joint problem-solving sessions, while his strong stakeholder management, transparent communication, and focus on measurable outcomes created a culture of accountability. Anish’s professionalism, collaborative spirit, and strategic mindset made him an indispensable partner in delivering sustained value. - Avishek Chatterjee ”
“ I'm grateful to say that I have had the opportunity to work under the leadership of Anish during his tenure in South32. His exceptional leadership and guidance have significantly contributed to my professional growth. Anish consistently demonstrates a strong work ethic, expertise, and a commitment to excellence. His ability to manage the team has been particularly impressive. Working with Anish has been an enriching experience. He foster a collaborative environment, provide constructive feedback, and empower team members to take ownership of their projects. His vision and strategic thinking have been instrumental in driving our team's success. His leadership, expertise, and passion for global technology make an invaluable asset to any organization. I would welcome the opportunity to work with Anish at anytime in the future. ”
“ I had the privilege of working with Anish on major IT rollouts across Singapore and London. His visionary leadership and deep understanding of diverse business environments stand out. Anish excels at leading teams, clear communication, and coaching for smooth user adoption. He was instrumental in establishing the Fuji Xerox Managed Services Printing contract across Perth, Singapore, and London, demonstrating strong vendor negotiation skills. Additionally, Anish took charge of the new office rollout, ensuring end users in Singapore and London were well informed and fully supported, resulting in zero issues from either side and a successful launch. With meticulous budget control and focus on measurable results, Anish consistently drives successful, sustainable IT transformations on a global scale. ”
“ Anish oversaw the IT operations of the Vancouver Office with professionalism and care that was impressive. All issues were resolved quickly, and his proactive approach does him credit. Would love to be part of his team again! ”
“ I had the privilege of working closely with Anish during our time at South32, where I served as the Digital Manager supporting the Hotazel and Samancor Smelter operations. Anish played a pivotal role in advancing global service management standardisation across key areas such as video conferencing, end-user computing, ITSM processes, and unified communications. His responsiveness and collaborative spirit stood out—he frequently engaged directly with our teams in South Africa to ensure seamless alignment with operations in Australia, the USA, Canada, Singapore, and Colombia. Anish also brought strategic value to vendor engagements, helping us navigate complex challenges with clarity and efficiency. Among the many initiatives he led, the Windows 11 upgrade and the ServiceNow replatforming were standout successes, delivered with precision and professionalism. His strong project management skills, technical insight, and unwavering commitment made a tangible impact on our operations. Anish is a trusted partner and a true asset to any global IT team. ”
