A: CATALYX is an independent IT Service Management consultancy that acts as a catalyst for transformation. The name blends two ideas:

• Catalyst – an agent that sparks meaningful, positive change.
• Lynx – symbolizing sharp vision, agility, and clarity.

Together, CATALYX means “a catalyst with clarity”—a trusted partner that helps organizations turn inefficiencies into opportunities, costs into savings, and challenges into measurable business value.

CATALYX was founded and is led by Anish Ved, a global IT leader with 21+ years of international experience across Australia, India, and global markets. He has held senior leadership roles in IT Service Management, vendor governance, and enterprise IT transformation.

CATALYX was founded and is led by Anish Ved, a global IT leader with 21+ years of international experience across Australia, India, and global markets. He has held senior leadership roles in IT Service Management, vendor governance, and enterprise IT transformation.

The logo is a heptagon, symbolizing balance, strategy, and completeness. It reflects the seven stages of our C.A.T.A.L.Y.X Framework (Consult, Assess, Transform, Align, Lead, Yield, eXcel) and our commitment to being a catalyst for IT excellence.

While our framework is universal, we have deep expertise in mining & metals, healthcare, industrial manufacturing, and other highly regulated sectors where IT reliability and business alignment are critical.

We are independent and unbiased. Unlike firms that resell software or have implementation partnerships, we don’t push products. Our only agenda is your success. We bridge the gap between businesses and their service providers with vendor-agnostic, outcome-driven advice.

Not at all. We are not competitors—we are neutral partners who help both businesses and service providers succeed together by building trust, transparency, and collaboration.

We help vendors move beyond basic SLA reporting to demonstrate true business value and ROI—strengthening client relationships and justifying renewals and growth.

It’s when service provider dashboards are “green” (SLAs met) but the business experience is “red” (frustration and dissatisfaction). We fix this by redefining value-based KPIs so performance metrics reflect real outcomes.

By translating business strategy into actionable vendor requirements, ensuring alignment, transparency, and accountability.

Our proprietary C.A.T.A.L.Y.X Framework is a 7-stage continuous cycle:
Consult → Assess → Transform → Align → Lead → Yield → eXcel.
It moves organizations from reactive firefighting to proactive, value-driven service delivery and embeds continuous improvement

Rationalizing your technology stack to reduce cost and complexity. By setting global standards (e.g., for collaboration tools, endpoints, infrastructure), we typically reduce support tickets by up to 30% while improving security and user experience.

We go beyond ITIL checklists. Our designs are tailored to your business, reducing friction, automating workflows, and driving measurable outcomes.

We create a strategic roadmap that ensures ServiceNow is used to solve real business problems—unlocking licenses, redesigning processes (e.g., CSDM), and maximizing ROI.

We strengthen client-vendor relationships by bridging cultural and communication gaps, renegotiating contracts, and establishing joint governance for accountability and value.

We act as an independent auditor—ensuring IT processes and governance are robust, reliable, audit-ready, and free from performance bottlenecks.

EUC Strategy designs the digital workplace of the future, including SOEs (Standard Operating Environments). A strong EUC strategy reduces support tickets and boosts user satisfaction.

Through our Technology Standardization service, we consolidate and simplify tools, reducing complexity while enabling a modern IT environment.

Yes. We specialize in bridging the “onshore–offshore gap,” ensuring global vendors deliver consistent, business-aligned services.

Engagements start with a Discovery Workshop, followed by our framework steps: assess → co-design → lead implementation → measure outcomes → embed continuous improvement.

It depends on scope. A vendor renegotiation may take 4–8 weeks; a full ITSM transformation may take 6–12 months. Timelines are agreed upfront after assessment.

We use a hybrid approach—strategic workshops are often in-person, while analysis and delivery can be handled efficiently remotely.

Clients typically achieve 15–20% vendor cost savings, 30% fewer support tickets via standardization, and significant improvements in service uptime and satisfaction.

Success is measured against your business outcomes—cost reduction, risk mitigation, efficiency gains, and improved user experience. KPIs are agreed at project kickoff.

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We engage independent consultants—our “Catalysts”—on a project basis. This gives them exposure to diverse projects, the opportunity to grow income, expand expertise, and build networks across industries.

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No. Our model is built on a network of independent specialists, not full-time employment.